FAQ

1. How Can I Pay?

We accept all major payment types (Visa, MasterCard, Apple Pay and PayPal).

Our main store currency is Swiss Francs (CHF). We also offer a currency conversion tool located on the bottom left of our website to select different currencies such as Euro (EUR), British Pound (GBP), US Dollar (USD). 

We also offer Buy now, pay later with HeidiPay. For more information click here. 

2. How Long Before I Receive my Item(s)?

Delivery within the UK, Europe and Switzerland is 7-10 working Days. For some specific items i.e. Rings, please read the item description  

3. Do You Accept Returns? 

Yes we do, for more return info, check out our Returns & Refunds page.

4. What Does The Item Packaging Look Like? 

If you would like to know how we package our items, please refer to our Packaging with Purpose page. 

5. What is the Diamond Quality Like?

We use only natural diamonds and gemstones, for further details please refer to our Diamond Guide page